Returns & Refunds Policy
At Fungivio, we want you to be satisfied with your mushroom cultivation products. If you are not completely happy with your purchase, please review our returns and refunds policy below.
30-Day Return Window
You have 30 days from the date of delivery to initiate a return for any eligible items. If you decide to return a product, please ensure it is within this time frame to qualify for a refund.
Condition Requirements
To be eligible for a return, items must be unused and in their original packaging. This means that the product should not show any signs of wear or damage. Please ensure that all original tags, labels, and accessories are included with the return.
How to Initiate a Return
To start the return process, please fill out our contact form or send us an email at [email protected]. Include your order number and the reason for the return. Once we receive your request, we will provide you with further instructions on how to proceed.
Return Shipping Costs
Customers are responsible for paying the return shipping costs unless the return is due to a mistake on our part (e.g., wrong item sent, defective product). We recommend using a trackable shipping service or purchasing shipping insurance for items over $75, as we cannot guarantee that we will receive your returned item.
Refund Timing
Once we receive your returned item, we will inspect it to ensure it meets our return conditions. If approved, your refund will be processed within 5-10 business days. The refund will be issued to the original payment method used during the purchase. Please note that depending on your bank or card issuer, it may take additional time for the funds to appear in your account.
Exclusions
Some items are not eligible for return or refund. These include:
- Sale items marked as non-returnable
- Customized or personalized products
Please review your order carefully before completing your purchase to ensure you are satisfied with your selections.
Contact Us
If you have any questions regarding our returns and refunds policy, please reach out through our contact page or email us directly. Your privacy matters, and we are here to assist you with any concerns you may have.